Most Google or Apple login issues happen because the email on your Google or Apple account doesn’t match your IUX email. Find the message you see below and follow the fix.
What each message means
| Message you see | What it means | What to do |
|---|---|---|
| Incorrect Email or Password | No IUX account uses the email from your Google or Apple account. | Choose the Google or Apple account that uses your IUX email, or log in with your email and password. |
| Account Already Linked | Your IUX account is connected to the other provider (Google or Apple). | Select Continue with the provider shown on screen. |
| Email mismatch | The account you just used has a different email from your IUX account. | Try again with the Google or Apple account that uses your IUX email. |
| Account Already Exists | Your IUX account isn’t connected to Google or Apple yet. | Enter your IUX password and select Confirm to connect it. |
| Incorrect Email or Password (on the password screen) | The IUX password you entered is wrong. | Re-enter your password, or reset it from the login page. |
Frequently asked questions
This message means IUX couldn’t find an account with the email from your Google or Apple account. Check which email that account uses. If it’s different from your IUX email, choose another account or log in with your email and password.
If you created your IUX account with Hide My Email, log in with Apple as usual. If your IUX account uses your real email, don’t choose Hide My Email when Apple asks. A hidden address (ending in @privaterelay.appleid.com) won’t match your account, so log in with your email and password instead.
Yes, if you already have an IUX account. Go to the Join Us page, select Continue with Google or Continue with Apple, and choose the account that uses your IUX email. If your email isn’t registered with IUX yet, create an IUX account first.
Go to Settings > Security & Access > Third-Party Access in the IUX Client Dashboard or the IUX app to connect or disconnect Google or Apple. Partner Portal Settings doesn’t include this option.
Contact IUX Support through [email protected]. Include the email on your IUX account and the message you see on screen.