If you find that a client you referred has registered using an incorrect affiliate link, or they have not been placed under your network as intended, it is important to follow these steps to resolve the situation:
Please advise your client to submit a transfer request through our system by following the steps below:
- The client clicks this link to access the transfer page: [IB Transfer Request]
- The client logs in to their IUX account
- The client fills in all the required information accurately and completely, then clicks “Submit”
Once the client has submitted the request, IUX will review the information and notify the result directly to the client’s email.
For further information, please contact us at [email protected]
What happens if a “Partner” submits a transfer request on behalf of the client?
In the context of a Partner IB transfer, in the event that our company identifies any occurrences of non-transparent activities associated with the submission of the transfer request, we are committed to taking robust measures. Our foremost action will involve initiating a comprehensive investigation characterized by the highest level of scrutiny and professionalism.
Furthermore, it is important to note that our company is vested with the authority to implement a temporary suspension of your affiliate account’s usage. This suspension will remain in effect until the investigation reaches its conclusion, and this action may be undertaken without prior notification. The rationale behind this measure is rooted in our dedication to upholding the principles of transparency and integrity.
This suspension can be triggered under the following circumstances:
- (a) If it is determined that the submission of the transfer request was not carried out by the account holder personally. This step is essential to verify the authenticity and accuracy of the request.
- (b) In situations where concealed conflicts of interest come to light. Such occurrences undermine the transparency and fairness that we value in all our interactions.
- (c) Instances in which there is an apparent misrepresentation of business relationships. Clear and honest communication is pivotal to maintaining trust within the scope of our partnerships.